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Service fit for compliments, not complaints

Guest Wi-Fi significantly affects overall customer experience and satisfaction in hospitality, including hotels, resorts, hostels, restaurants, cruise ships, etc. For instance, Wi-Fi tops the list of factors that influence hotel guests’ booking decisions. In addition to expecting Wi-Fi to be free, guests demand secure and fast Wi-Fi connections; and guests’ dissatisfaction with Wi-Fi quality can negatively affect their overall experience and be transmitted through customer reviews.

VISIBEEL is the only solution on the market that monitors the performance of enterprise networks in the hospitality sector as based on end-user behaviors and usage patterns. We collect precise and dynamic data on end-users’ usage and movement patterns across your venue, thereby helping you to assess and optimize your network infrastructure and performance. The VISIBEEL platform can easily be integrated into your existing facility management services and systems.

Optimize your visitors’ Guest Wi-Fi experience

    Hotel sites, resorts and cruise ships are challenging environments in which to implement Wi-Fi networks, due to the number of users running high-capacity applications simultaneously on a wide range of different devices. VISIBEEL provides you with a clear view of how guests engage with your Wi-Fi network, i.e. the number of users connected to a single access point, the distribution of users across various access points, the specific area from which end-users connect, etc. We combine information on usage patterns with data on end-users’ digital experiences and performance, in order to determine information on wireless signal coverage and the distribution of interference for each floor, room or space on your site. The VISIBEEL Console includes heat maps that show the color-coded physical positions of deployed APs. Your network teams can click on problematic areas (indicated in red) for diagnostic details on signal coverage holes and channel conflict domains, including signal interference of APs, channel quality and further interference sources in the area. Like this, you can address interference and congestion issues ahead of time and obtain a realistic view of the number of access points required as well as their ideal locations so as to guarantee high-performing Wi-Fi.

Cost, performance and experience-centric proactive network planning

    VISIBEEL creates network and infrastructure visibility in order to monitor traffic trends and predict congestion points throughout your site. We combine historical data on usage patterns with your inputs (e.g. hourly or daily activities) to help you plan your network. This may include the number of necessary APs, the positioning of these APs, the channels to which they need to be assigned, the network topology model to be used, the maximum capacity limit of bandwidth that is obtainable, the capacity in relation to application usage patterns, and the number of individuals who can be serviced on the network infrastructure without compromising QoE.

Instant deployment, device-agnostic

    Ambeent’s solutions are fully vendor agnostic. They are not dependent on end-user hardware and can interoperate with all types of devices, access points and industry standard platforms. VISIBEEL endpoint agents are deployed via our patented SaaS application that is installed on the end-user device, from where they are linked to the VISIBEEL web portal and instantly provide your IT teams with visibility. Integrate the Ambeent SDK into an application owned by your organization, or have your subscribers download the Ambeent App on mobile devices through Google Play or Apple App Store, or on desktops. Deploy browser-based plugins on desktops or laptops to monitor application performance of end-users in real-time.