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Improve subscriber digital experience, reduce operational costs and increase revenue streams

A good user experience lies at the heart of competition between home broadband providers. Ambeent provides a cloud-based, AI-powered toolkit for service providers to monitor, diagnose and optimize the digital experience of subscribers and enterprise customers.


Internet Service Provider Solution Brief

See and understand the performance of your network operations

    VISIBEEL provides your network operation team with a clear view of subscribers’ network environment and digital experience.

    • View daily or weekly QoE score cards for subscribers.

    • Pinpoint the source of problems at RF and IP network infrastructure, user device and application levels.

    • Understand how performance problems like network interference and IP congestion impact QoE metrics.

    • Anticipate network performance with predictive analytics for key performance indicators.


Eliminate poor QoE with Wi-Fi spectrum optimization

VISIBEEL continuously monitors your subscribers’ radio frequency environment and optimizes the Wi-Fi access point channel assignment to improve your subscribers’ baseline Wi-Fi performance by 80%-100% . We scan the RF environment of each subscriber and create an inventory of parameters in our Cloud data base, which use our predictive analytics engine to optimize the performance of the Wi-Fi network.

• Obtain Wi-Fi performance metrics for your subscribers based on their location in the home/office or type of application they use.

• Identify the root cause of poor QoE to implement corrective action.

• Use predictive analytics to resolve interference-related issues before end-users are impacted.

• Automatically optimize the channel assignment of Wi-Fi access points without manual intervention.

In this paper, we introduce Ambeent’s device-centric approach to identify and solve Wi-Fi related problems. We present the various features of this agile solution and how it can benefit networks in various deployment scenarios for the home, hospitality, shopping malls, ISPs, and OTTs.


Decrease the number and duration of service calls with quick tips

The VISIBEEL Console provides actionable recommendations in straightforward English that can be transmitted to your subscribers for high-performing Wi-Fi.

• Provide your subscribers recommendations on where to place their access points for optimal performance, when subscribers need to upgrade their access points and devices, and many more.

• Alert subscribers when they lack processing power, memory and throughput to run multimedia applications.

Swiftly install home gateways and reduce repeat truck rolls

    VISIBEEL saves time and money by empowering your network deployment teams with the knowledge to properly deploy Wi-Fi access points.

    • Equip technicians with the knowledge of the RF environment.

    • Enable technicians to swiftly install the home gateway reduce expensive repeat truck rolls.


Monitor and predict customer complaints

VISIBEEL monitors and predicts subscriber complaints and provides corrective recommendations.

• Anticipate the volume of subscriber support calls based through VISIBEEL predictive analytics.

• View recommendations on corrective actions and proactively send alerts to subscribers in order to reduce complaints and improve customer satisfaction.

Improve the performance of remote work for your enterprise clients

    With VISIBEEL you can support your enterprise clients by prioritizing business critical applications.

    • Set bandwidth sharing preferences to prioritize specific applications critical for remote work. For instance, allocate more bandwidth to video conferencing than for file download.

    • Optimize traffic flow according to the location of the end-user in the home or the office.

Meet SLAs with evaluation reports

    Ambeent provides evaluation reports to assess SLA performance data.

    • Track the service-level agreement (SLA) QoS agreed upon with your customers.

    • Boost your customer relationship, increase customer satisfaction and improve your brand.

Instant deployment, device-agnostic

    Ambeent’s solutions are fully vendor agnostic. They are not dependent on end-user hardware and can interoperate with all types of devices, access points and industry standard platforms.

    VISIBEEL endpoint agents are deployed via our patented SaaS application that is installed on the end-user device. The endpoint agents link to the VISIBEEL web portal and instantly provide your network team with real-time data.

    Integrate the Ambeent SDK into an application owned by your organization, or have your subscribers download the Ambeent App on mobile devices or on computers through Google Play or Apple App Store. Deploy browser-based plugins on computers to monitor application performance of end-users in real-time.